Terms & Conditions
Effective Date: 1, Oct 2025
Welcome to Alvra. By visiting our website and purchasing from us, you agree to the following Terms & Conditions. Please read them carefully before using our services.
1. General Information
These Terms & Conditions (“Terms”) apply to all purchases and interactions with Alvra (“we,” “us,” “our”). By placing an order on our website, you agree to be bound by these Terms.
2. Eligibility
You must be at least 18 years old to place an order. By completing a purchase, you confirm that you are legally eligible to enter into binding contracts.
3. Products & Availability
We make every effort to ensure product descriptions, images, and prices are accurate.
However, we cannot guarantee that your device will display colors or details perfectly.
Product availability may change without notice.
4. Pricing & Payment
All prices are displayed in GBP (£) and include VAT where applicable.
We accept major payment methods, including Visa, Mastercard, PayPal, Stripe, and others shown at checkout.
Payment is due at the time of purchase.
5. Orders & Contract Formation
Your order represents an offer to purchase.
A contract is formed once we confirm your order by email.
We reserve the right to cancel orders in cases of suspected fraud, pricing errors, or lack of stock.
6. Shipping & Delivery
Orders are processed within 1–3 business days.
Delivery times vary by destination (see our Shipping Policy).
We are not liable for delays caused by customs, courier services, or unforeseen events outside our control.
7. Returns & Refunds
Our 100-night risk-free trial and return policy apply. Please review our Return Policy for details.
Unauthorized or late returns will not be accepted.
8. Warranty
All Alvra products include a 2-year warranty against manufacturing defects.
This warranty does not cover normal wear and tear, misuse, or accidental damage.
9. Intellectual Property
All content on this website—including text, logos, images, and product designs—is the property of Alvra and is protected by copyright and trademark laws.
Unauthorized use or reproduction is prohibited.
10. Limitation of Liability
To the maximum extent permitted by law:
We are not liable for indirect, incidental, or consequential damages, including but not limited to lost profits or data.
Our total liability is limited to the purchase price of the product.
11. Privacy & Data Protection
We collect and process personal data in accordance with our Privacy Policy, which complies with GDPR and CCPA requirements. By using our site, you consent to such processing.
12. Marketing & Communications
By subscribing or making a purchase, you agree to receive order-related communications.
Marketing emails or SMS will only be sent with your consent.
You may opt out at any time by clicking “unsubscribe” or replying “STOP.”
13. Governing Law
These Terms are governed by the laws of the United Kingdom, without regard to conflict of law principles.
14. Dispute Resolution
In the event of a dispute, we encourage you to contact our customer service first.
If unresolved, disputes shall be subject to the exclusive jurisdiction of the competent courts in the United Kingdom.
15. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Updates will be posted on this page with a new “Effective Date.” Continued use of our website after changes constitutes acceptance.
16. Contact Information
Alvra
Email: support@heyalvra.com
Phone: +44 7367 060679